Have a Question?
FREQUENTLY ASKED QUESTIONS
- Do You Offer Wi-Fi? Is it Free?
Yes, we offer complimentary basic Wi-Fi throughout the resort and offer upgraded streaming packages available for daily, weekly, or month purchase.
- What are Your Rates?
All rates are based on two (2) guests per RV site. Rates are also determined based on length of stay; size of the space; amenities at each site; and location within the resort.
To book online, click here.
You may also request a space via our online reservation form. If you would like to speak with an Emerald Desert employee, call toll free at: (855) 263-7557.
- Is Your Resort Family-Friendly?
While Emerald Desert is a family-friendly resort, we are more adult-oriented. During the winter months the resort is a calm oasis for our snowbirds. During spring break and summer however, the resort really comes alive. Families are cruising on bikes, exploring the property, swimming in the pools and playing pickleball! We love the energy however, knowing that some folks are looking for a more adult-only resort, we strive to keep our activities in check. Ask at the front desk for an itinerary of family-friendly activities in the area.
- Do You Offer Full Hook-Ups?
Yes, each of our RV sites offers water, sewer, cable TV, 50/30 amp electric. Extended stay rates are plus metered electric.
- Do You Have Pull-Through Sites? Can You Accommodate a 45-ft RV?
Yes, and yes. While there are pull-throughs available, they are limited. Please note that due to the high demand for these sites, pull-throughs are not available for extended stays. We do, however, have many large sites available to our extended-stay guests.
- Do You Have Group Rates?
Absolutely, and we can accommodate groups up to 250 RVs at a scaled contract. Our resort is ideal for groups, as we feature a club room, kitchen, and many other great amenities to serve your group and your group functions.
- Is the Resort Satellite Friendly?
Satellite-friendly sites are available throughout most of the resort, but we want to communicate that ours is a tree covered resort. If you would like a site with satellite access, please let us know when making your reservation. We will do our best to provide a ‘satellite-friendly site’ when one is available.
- Is the Resort Non-Smoking?
You are welcome to smoke at your site. As with any trash, DO NOT THROW CIGARETTE BUTTS ON THE GROUND. There is NO SMOKING (cigarettes, cigars, pipes or e-cigarettes) allowed in any of our buildings, or within 25-feet of any of our buildings or facilities. This includes our swimming pools and areas (as required by the State of California).
- Are You Close to San Diego?
We are approximately 2 hours and 12 minutes from San Diego and 2 hours from Los Angeles.
- Are You Close to Shopping And Dining?
Yes, there are several restaurants and shopping centers within 5 minutes of the property. Major retailers such as Costco and Walmart are approximately 10 minutes away. The famous El Paseo shopping district is about 5 minutes away and the Cabazon Outlet Center is 30 minutes away.
- Do You Accept Pets? Are There Restrictions?
We are very pet-friendly here at Emerald Desert. We happily welcome your quiet, well-behaved pet with treats upon check-in, and supply pet waste bags during your stay. To ensure everyone has a chance to roam and stretch, we have three enclosed, grass pet run areas. We do limit guests to two pets per site. Temporary pet pens are allowed, but only on the concrete area of the lot. We do not allow any aggressive breeds. We ask that common sense be used when traveling with your pet. Please clean up after them, refrain them from excessive barking and keep them on leash while at the park. Pets must be kept on a short leash at all times when not in your RV. There are no exceptions. UNATTENDED, UNLEASHED, and BARKING dogs will be asked to leave the resort with their owners without WARNING or COMPENSATION. Owners must clean up after their pets and do this immediately. Animals are not permitted in any building, facility or pool area. For more information on our pet policies, feel free to call the resort at (855) 263-7557.
- Do You Have a Heated Pool?
Yes. We have two temperature-controlled outdoor pools and three spas for your year-round enjoyment. For those who love to lay poolside, our pool deck features beautiful cabanas that offer the perfect reprieve from the sun.
- Do You Sell Propane?
No, we do not sell propane; but we have a local vendor who can deliver propane to your RV.
- When is Check-in Time? Check-out Time?
Check-in is 1:00pm and check-out is 12 noon. Early arrivals and late departures (if available) may be subject to a nominal fee.
- Do You Have a 10-year Limit on RVs?
Yes, we do have a 10-year limit. If your RV is older than 10 years but is still in good condition you may submit a photo of the RV for review.
- Do You Have Restrictions on Type of RV?
Yes. All RVs must be fully self-contained and are subject to an exterior inspection upon arrival. The RV must be clean and rust free with no broken windows. If it is motor-powered, it must be in good running condition. Tarps on roofs and other modifications are strictly prohibited. Our resort has a complete list of rules and regulations on file for your review. Sorry, no tent camping or truck campers. RVs must also be 10 years or newer or must be approved by management.
- Can I Have a Campfire or BBQ?
Only propane, UL approved fire pits are allowed. Only propane grills, no charcoal. No wood burning of any kind and no tiki torches.
- Are You a Membership Resort? How Long Can I Stay?
Emerald Desert is non-membership and non-ownership. We offer daily, weekly and extended stay rates. There are no restrictions on your length of stay.
- Do You Offer Discounts?
All discounts must be applied at the time of booking and confirmed with proof of qualifying for the discount at check-in. No discount will be honored if any form of payment has been taken prior to the request.
- Can I Reserve a Specific Site?
Yes. With a 60-day or longer reservation, you may request a specific space. A 25% deposit of the entire stay is required to guarantee the site.
- Do You Have a Laundry Facility?
Yes, we offer an on-site laundry facility with a card system. That means there is no need to carry all those quarters around for long term guests. Quarter machines are available for our overnight visitors.
- Can I Receive Mail During My Visit?
Yes. Private mailboxes are located in the mail room across from the office for extended stay guests (31+ days). Upon check-in, guests will receive a mailbox number and key. Your mail should include this mailbox number for expedited delivery.
Mail addressed to you should read:
- Whole Name / Emerald Desert RV Resort
- 76000 Frank Sinatra Drive, Box # / Palm Desert, CA 92211
**Please note that, in the mailing address above, the “Box” number is your mailbox number and NOT your site number or villa name**
This is your personal mailbox while you visit with us. So, even if you move sites your mailbox stays the same. The charge is $10.00 per month and a refundable $25.00 key deposit.
- Do You Offer RV Storage?
Yes, Emerald Desert has a variety of storage options to fit your needs, including fully-secure, cooler-equipped storage garages with storage lockers and closets. There is a limited number of outdoor storage spaces.
- How Do I Get There? Directions?
- West Bound on Interstate 10,
- Exit 134, Cook Street,
- South 0.8 miles to third traffic light,
- left onto Frank Sinatra Dr.,
- 1 mile to Emerald Desert on left at stop sign.
- Do You Have Casinos Close By?
We have several top rated casinos within a short drive from Emerald Desert RV Resort: Morongo Casino, Resort & Spa, Agua Caliente Casino Resort & Spa, Fantasy Springs Resort Casino, Spotlight 29 Casino. For More Information Visit Our Coachella Valley Casinos Page.
- How Much Water Does the New Grass Need?
Water management is critical during the first few weeks after seeding. The key is keeping the seeds constantly moist without creating a stream to wash the seed away. After seeding, the properties need to water several times per day and night for short periods of time. Germination will start in about 7 to 10 days and the watering will be slowly decreased as mowing starts.
- Do You Offer Rentals?
Yes, we offer beautifully appointed suites, 1 bedroom and 2 bedroom resort villas. Currently, we are renovating our villas to better fit the needs of our guests. Villas are available for daily, weekly, and monthly rental. Visit the villa Rental page for more information.
- What is Your Cancellation Policy? What is Your Reservation Change Policy?
Our policy enforces that at a minimum, a daily rate will be forfeited with the remainder of the deposit refunded to the credit card on file.
- Three (3) days or Less Reservation: From the time of reservation to 72 hours prior to arrival date = 1-day minimum charge. Less than 72 hours the deposit is forfeited.
- Four (4) Days or Longer Reservation: 31 days prior to arrival = one-day minimum charge. 8-30 days prior to arrival = 50% of deposit forfeited.
- Do You Offer Activities?
We have a number of great on-site activities happening regularly. Visit our events and attractions section to see everything we’ve got planned.
- Do You Allow Visitors?
Yes, we do. We do require that all visitors register with the office. We do make some exceptions with regard to a visiting “younger person” (under 18). To qualify for young person overnight visitation, a guest must be registered to stay a minimum of thirty-one (31) consecutive days. If visitors are overnight guests, or intend to use the common facilities, they are subject to visitor fees. All visitors (adult or child) must be accompanied by the paying guest at all times.
- Parking Space?
Only one RV per site. All passenger vehicles must be parked at site or in designated guest parking areas, must be parked parallel to the RV and registered with the office. Limited overnight off-RV site parking is available for a fee. All illegally parked vehicles are subject to tow. The telephone number for local traffic is (760) 836-1600.
- Motorized Vehicles?
Proof of current registration on all vehicles is required. Resort speed limit is 5 mph. Please drive slow and safe.
- Why Are You Overseeding?
Overseeding is a common practice to golf courses and lawns in Coachella Valley, CA and other desert regions. Why do you have to overseed? Is there an optimum time to throw down the seed or is it a hit and miss concept? Why do you have to water so much? These are all legitimate questions and they all have legitimate answers.
- Why is the Grass Chopped and Left Dormant?
The reason that you see gardeners dry out the lawns and then cut them down is because they need to create an atmosphere for the new seed that is as non-threatening as possible. Bermuda is the grass used in the summer, it cannot take the cool temperatures of the winter as it will go dormant and turn brown. In the beginning of fall, the Bermuda is dried out and then cut down so that the soil is accessible to the new grass seed, this will also lessen the chances that the Bermuda grass will compete with the new rye grass once it is distributed and re-watered.
- The Ideal Time to Overseed in the Coachella Valley?
The optimum soil temperature for overseeding is 70 to 75 degrees F at the 4-inch depth. At this temperature Bermuda, grass competition is minimal and conditions are ideal for germination of winter grasses. The dates when overseeding is optimal will vary according to mother nature, but the second week of October seems to be the ideal time in the Coachella Valley. The reason that the Golf Courses and properties do it at different times depends on the type of equipment, staff, and property demand which will decide when and how long to shut down will persist. The timing of when the seed is spread will definitely have an impact on the overall final opening condition.