For everyone’s health and safety, we have implemented contactless check-in and have temporarily closed our reception area.
As you’re getting ready to join us at Emerald Desert RV Resort, you might have a question or two. Below, we’ve answered some of the most common questions about the resort. Still, have a question? Feel free to call us or use our contact form, and we’ll be more than happy to help.
QUESTIONS DURING YOUR STAY?
Where can I pick up my mail?
Mail – US Postal Service
- Mail is delivered in bulk to the front office by the USPS.
- The front desk clerks sort and separate the mail and post it in the mailboxes near the office by 2:00 p.m. daily.
- We do not accept mail for anyone who does not have a registered mailbox with the property. All letters received for non-mail registered guests are marked RTS – return to sender.
Parcel Packages – Large Envelopes – FedEx – UPS – AMAZON
- Parcels et all, are received throughout the day. Guests are notified by the delivery service (Amazon, FedEx, UPS, Forwarding Mail Services, etc.) when the package is dropped off.
- No packages will be handed off from the front desk. They will be delivered to each site by our team at 2:00 – 3:00 p.m. daily.
- Packages received at the front desk after 3:00 p.m. will be delivered the following day.
- Guests are encouraged to place their site number on their address when ordering and the delivery person should be directed to their site. We are under no obligation to receive or deliver packages within a specific time frame.
- If a package is time-sensitive, guests are encouraged to take the steps necessary to ensure the package is delivered directly to them at their site.
- Guard Shacks do not accept Amazon, FedEx, UPS package deliveries.
How do I checkout?
Checkout is easy. We know how important it is to get on the road early on departure day. Our Check out time is noon and there is no need to stop by our office on your way out of the Resort. All we ask is that you leave your site clean and free of any personal belongings. If you have any questions regarding your account, feel free to call us during your travels and we will be happy to assist you.
Is the pool open?
Please feel free to enjoy our heated sparkling pools and spa between the hours of 9:00 am– 9:00 pm daily.
Are masks required in your facilities?
Masks are required indoors and we recommend that you choose a mask that works best for you. Masks are not a requirement in our common areas, pool areas, and of course when working out.
How can I contact staff at the resort?
What’s my site number?
Site# are assigned at check-in.
Can I still do my laundry?
All our laundry facilities are open and available for your use.
Is your fitness center open?
Fitness is essential and certainly, an enjoyable part of anyone’s vacation. Our fitness centers will remain open 7-days per week from 7:00 a.m. – 9:00 p.m.
When is check-in time? Check-out time?
Check-in is 1 p.m. and check-out is 12 noon. Early arrivals and late departures (if available) may be subject to a nominal fee.
Do you offer WiFi? Is it free?
Yes, we offer complimentary basic WiFi resort-wide and have upgraded streaming packages available for daily, weekly, or monthly purchases.
What are your rates?
All rates are based on two guests per RV site. Rates are also determined based on length of stay, size of the space, amenities at each site, and location within the resort. To book online, click here. You may also request a space via our online reservation form. If you would like to speak with an Emerald Desert employee, call toll free at 1-855-263-7557.
Is your resort family friendly?
Emerald Desert is a family friendly but is an adult-oriented resort with limited children’s organized activities. During the winter months, the resort is a calm oasis for our snowbirds. During Spring Breaks and summer however, the resort really comes alive. Families cruising on bikes, exploring the property, swimming in the pools, playing tennis….We love the energy and wouldn’t have it any other way, but we know that some folks are looking for a more adult-only resort. Ask at the Front Desk for an itinerary of family-friendly activities in the area. Please download our Family Etiquette form here.
Do you offer full hookups?
Yes, each of our RV sites offers water, sewer, cable TV, 50/30 amp electric. Extended stay rates are plus metered electric.
Do you have pull-through sites? Can you accommodate a 45 ft. RV?
Yes and yes. While there are pull-throughs available, they are limited. Please note that due to the high demand for these sites, pull-throughs are not available for extended stays. We do, however, have many large sites that we offer our extended stay guests.
Do you have group rates?
Absolutely, and we can accommodate groups up to 250 RV’s at a scaled contract. Our resort is ideal for groups, as we feature a club room, kitchen, and many other great amenities to serve your group and your group functions.
Is the Resort satellite friendly?
Satellite friendly sites available throughout most of the resort but we want to communicate that ours is a tree covered resort. If you would like a site with satellite access, please let us know when making your reservation and we will do our best to provide a “satellite friendly site” if one is available.
Is the Resort Non-Smoking?
You are welcome to smoke at your site. Although cigarettes as with any trash, DO NOT THROW CIGARETTE BUTTS ON THE GROUND. There is NO SMOKING (cigarettes, cigars, pipes or e-cigarettes) allowed in any of our buildings or within 25 feet of any of our buildings or facilities including the swimming pools (as required by the State of California).
Are you close to San Diego?
We are approximately 2 hours and 12 minutes from San Diego and 2 hours from Los Angeles.
Are you close to shopping and dining?
Yes, there are several restaurants and shopping centers within 5 minutes of the property. Major retailers such as Costco and WalMart are approximately 10 minutes away. The famous El Paseo shopping district is less than 5 miles away, and the Cabazon Outlet Center is 30 minutes away.
Do you accept pets? Are there restrictions?
We are very pet-friendly here at Emerald Desert. We happily welcome your quiet, well-behaved pet with treats upon check-in, and supply pet waste bags during your stay. To ensure everyone has a chance to roam and stretch, we have three enclosed, grass pet run areas. We do limit guests to two pets per site. Temporary pet pens are allowed, but only on the concrete area of the lot. We do not allow any aggressive breeds. We ask that common sense be used when traveling with your pet. Please clean up after them, refrain them from excessive barking and keep them on leash while at the park. Pets must be kept on a short leash at all times when not in your RV. There are no exceptions. UNATTENDED, UNLEASHED, and BARKING dogs will be asked to leave the resort with their owners without WARNING or COMPENSATION. Owners must clean up after their pets and do this immediately. Animals are not permitted in any building, facility or pool area. For more information on our pet policies, feel free to call the resort at 1-855-263-7557.
Do you have a heated pool?
Yes. We have two temperature-controlled outdoor pools and three spas for your year-round enjoyment. For those who love to lay poolside, our pool deck features beautiful cabanas that offer the perfect reprieve from the sun.
Do you sell propane?
No, we do not sell propane; but we have a local vendor who can deliver propane to your RV.
Do you have a 10-year limit on RVs?
Yes, we do have a 10-year limit. If your RV is older than 10 years, but is still in good condition, you may submit a photo of the RV for review.
Do you have restrictions on type of RV?
Yes. All RV’s must be fully self-contained, and are subject to an exterior inspection upon arrival. The RV must be clean, rust free, no broken windows. If it is motor-powered, it must be in running condition. Tarps on roofs and other modifications are strictly prohibited.The resort has a complete list of rules and regulations on file for your review. Sorry, no tent camping or truck campers. RV’s must also be 10 years or newer or must be approved by management.
Can I have a campfire or BBQ?
Only propane, UL approved fire pits are allowed. Only propane grills, no charcoal. No burning of wood of any kind or tiki torches.
Are you a membership resort? How long can I stay?
Emerald Desert is non-membership, non-ownership. We offer daily, weekly, and extended stay rates. There are no restrictions on your length of stay.
Do you offer discounts?
All discounts must be applied at the time of booking and confirmed with proof of qualifying for the discount at check-in. No discount will be honored if any form of payment has been taken prior to the request
Do you have a laundry facility?
Yes, we offer an on-site laundry facility with a card system. That means there is no need to carry all those quarters around for long term guests.
Can I receive mail during my visit?
Yes. Private mailboxes are located in the mail room across from the office for extended stay guests (31+ days). Upon check-in, guests will receive a mailbox number and key. Your mail should include this mailbox number for expedited delivery. Mail addressed to you should read: Whole Name / Emerald Desert RV Resort
76000 Frank Sinatra Drive, Box # / Palm Desert, CA 92211
**Please note that, in the mailing address above, the “Box” number is your mailbox number and NOT your site number or villa name**
This is your personal mailbox while you visit with us. So, even if you move sites your mailbox stays the same. The charge is $10.00 per month and a refundable $25.00 key deposit.
Do you offer RV storage?
Yes, Emerald Desert has a variety of storage options to fit your needs, including fully-secure, cooler-equipped storage garages with storage lockers and closets. There is a limited number of outdoor storage spaces.
How do I get there? Directions?
Directions: West Bound on Interstate 10, Exit 134, Cook Street, South 0.8 miles to third traffic light, left onto Frank Sinatra Dr., 1 mile to Emerald Desert on left at Stop sign.
Do you have casinos close by?
We have several top rated casinos within a short drive from Emerald Desert RV Resort: Morongo Casino, Resort & Spa, Agua Caliente Casino Resort & Spa, Fantasy Springs Resort Casino, Spotlight 29 Casino. For More Information Visit Our Coachella Valley Casinos Page
How much water does the new grass need?
Water management is critical during the first few weeks after seeding. The key is keeping the seeds constantly moist without creating a stream to wash the seed away. After seeding, the properties need to water several times per day and night for short periods of time. Germination will start in about 7 to 10 days and the watering will be slowly decreased as mowing starts.
Do you offer rentals?
Yes, we offer beautifully appointed suites, 1 bedroom and 2 bedroom resort villas. Currently, we are renovating our villas to better fit the needs of our guests. Villas are available for daily, weekly, and monthly rental. Visit the villa Rental page for more information.
What is your cancellation policy? What is your reservation change policy?
- Arrival more than 3 days: 1 night + tax
- Arrival within 3 days or less: 100% of stay
- Arrival more than 7 days: 25% of stay
- Arrival 7 days or less: 100% of stay
- Monthly: $600 deposit
- Nightly: 100% of the deposit will be charged as a fee when cancelled 3 days prior to arrival (after 12PM)
- Weekly: 100% of the deposit will be charged as a fee when cancelled within 7 days prior to arrival (after 12PM)
- Monthly: 100% of the deposit will be charged as a fee when cancelled within 14 days prior to arrival (after 12PM)
- Nightly & Weekly: If changed/modified within 3 days of arrival (after 12PM), a fee equal to the guest’s first night will apply
- Monthly: If changed/modified within 7 days of arrival (after 12PM), a fee equal to 50% of the deposit will apply
Do you offer activities?
We have a number of great on-site activities happening regularly. Visit our events and attractions section to see everything we’ve got planned!.
Do you allow visitors?
Yes, we do. We do require that all visitors register with the office. We do make some exceptions with regard to a visiting “younger person” (under 18). To qualify for young person overnight visitation, a guest must be registered to stay a minimum of thirty-one (31) consecutive days. If visitors are overnight guests, or intend to use the common facilities, they are subject to visitor fees. All visitors (adult or child) must be accompanied by the paying guest at all times.
Only one RV per site. All passenger vehicles must be parked at site or in designated guest parking areas, must be parked parallel to the RV and registered with the office. Limited overnight off-RV site parking is available for a fee. All illegally parked vehicles are subject to tow. The telephone number for local traffic is 760-836-1600.
Proof of current registration on all vehicles is required. Resort speed limit is 5 mph. Please drive slow and safe.
Why Are We Overseeding?
Overseeding is a common practice to golf courses and lawns in Coachella Valley, CA and other desert regions. Why do you have to overseed? Is there an optimum time to throw down the seed or is it a hit and miss concept? Why do you have to water so much? These are all legitimate questions and they all have legitimate answers.
Why do they chop the grass up and let it go dormant?
The reason that you see gardeners dry out the lawns and then cut them down is because they need to create an atmosphere for the new seed that is as non-threatening as possible. Bermuda is the grass used in the summer, it cannot take the cool temperatures of the winter as it will go dormant and turn brown. In the beginning of fall, the Bermuda is dried out and then cut down so that the soil is accessible to the new grass seed, this will also lessen the chances that the Bermuda grass will compete with the new rye grass once it is distributed and re-watered.
What is the ideal time to overseed in the Coachella Valley?
The optimum soil temperature for overseeding is 70 to 75 degrees F at the 4-inch depth. At this temperature Bermuda, grass competition is minimal and conditions are ideal for germination of winter grasses. The dates when overseeding is optimal will vary according to mother nature, but the second week of October seems to be the ideal time in the Coachella Valley. The reason that the Golf Courses and properties do it at different times depends on the type of equipment, staff, and property demand which will decide when and how long to shut down will persist. The timing of when the seed is spread will definitely have an impact on the overall final opening condition.