Frequently Asked Questions

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Frequently Asked Questions

Do you offer WiFi? Is it free?

WiFi access is complimentary for limited email usage at your RV site. For long term guests (31+ days), we recommend establishing an account with Time Warner Cable for your Skype, Facebook, business and video-streaming needs.

What are your rates?

All rates are based on two guests per RV site. Rates are also determined based on length of stay, size of the space, amenities at each site, and location within the resort. To book online, click here. You may also request a space via our online reservation form. If you would like to speak with an Emerald Desert employee, call toll free at 1-877-624-4140

Do you offer full hookups?

Yes, each of our RV sites offer: water, sewer, cable TV, 50/30 amp electric. Extended stay rates are plus metered electric.

Do you have pull-through sites? Can you accommodate a 45 ft. RV?

Yes and yes. While there are pull-throughs available, they are limited. Please note that due to the high demand for these sites, pull-throughs are not available for extended stays. We do, however, have many large sites that we offer our extended stay guests.

Do you have group rates?

Absolutely, and we can accommodate groups up to 250 RV’s at a scaled contract. Our resort is ideal for groups, as we feature a club room, kitchen, and many other great amenities to serve your group and your group functions.

Is your resort family friendly?

Families are welcome at Emerald Desert from Good Friday (April 18, 2014) through Halloween (October 31, 2014). During those months, Emerald Desert is a great option for family reunions and warm weather getaways.

Are you close to San Diego?

We are approximately 2 hours and 12 minutes from San Diego and 2 hours from Los Angeles.

Are you close to shopping and dining?

Yes, there are several restaurants and shopping centers within 5 minutes of the property. Major retailers such as Costco and WalMart  are approximately 10 minutes away. The  famous El Paseo shopping district is less then 5 miles away, and the Cabazon Outlet center is 30 minutes away.

Do you accept pets? Are there restrictions?

 We are very pet friendly here at Emerald Desert. We happily welcome your pet with treats upon check in, and supply pet waste bags during your stay. To ensure everyone has a chance to roam and stretch, we have two enclosed, grass pet run areas. We do limit guests to two pets per site. Temporary pet pens are allowed, but only on the concrete area of the lot. We do not allow any aggressive breeds. For more information on our pet policies, feel free to call the resort at 1-877-624-4140.

Do you have a heated pool?

Yes. We have two temperature-controlled outdoor pools and three spas for your year-round enjoyment. For those who love to lay poolside, our pool deck features beautiful cabanas that offer the perfect reprieve from the sun.

Do you sell propane?

No, we do not sell propane; but we have a local vendor who can deliver to your RV.

When is check-in time? Check-out time?

Check-in  is 1 p.m. and check-out is 12 noon. Early arrivals and late departures (if available) may be subject to a nominal fee.

Do you have restrictions on type of RV?

Yes. All RV’s must be fully self-contained, and are subject to an exterior inspection upon arrival. The RV must be clean, rust free, no broken windows. If it is motor-powered, it must be in running condition. Tarps on roofs, and other modifications, are strictly prohibited.The resort has a complete list of rules and regulations on file for your review. Sorry, no tent camping.

Can I have a campfire?

Only propane, UL approved fire pits are allowed. No burning wood of any kind.

Are you a membership resort? How long can I stay?

Emerald Desert is non-membership, non-ownership. We offer daily, weekly, and extended stay rates. There are no restrictions on your length of stay.

Do you offer discounts for military, AARP, seniors, AAA, Good Sam, Escapees or Passport America?

We do offer 10% discounts off of our daily rate for: AAA, Good Sam, and active duty military. A valid ID card must be presented at check in to obtain these discounts. Offers may not be combined and do not apply to any other discounted rates.

Can I reserve a specific site?

Yes. With a 60 day or longer reservation you may request a specific space. A 50% percent deposit of the entire stay is required to guarantee the site.

Do you have a laundry facility?

Yes, we offer an on-site laundry facility with a card system. That means there is no need to carry all those quarters around for long term guests. Quarter machines are available for our overnight visitors.

Can I receive mail during my visit?

Yes. Private mailboxes are located in the mail room across from the office for extended stay guests (31+ days). Upon check in guests will receive a mailbox number and key. Your mail should include this mailbox number for expedited delivery. Mail addressed to you should read: Whole Name / Emerald Desert RV Resort
76000 Frank Sinatra Drive, Box # <your mailbox number> / Palm Desert, CA 92211
**Please note that, in the mailing address above, the “Box” number is your mailbox number and NOT your site number or villa name**
This is your personal mailbox while you visit with us. So, even if you move sites your mailbox stays the same. The charge is $10.00 per month and a refundable $25.00 key deposit.

Do you offer RV storage?

Yes, Emerald Desert has a variety of storage options to fit your needs, including fully-secure, cooler-equipped storage garages with storage lockers and closets. There is a limited number of outdoor storage spaces.

How do I get there? Directions?

Directions: West Bound on Interstate 10, Exit 134, Cook Street, South 0.8 miles to third traffic light, left onto Frank Sinatra Dr., 1 mile to Emerald Desert on left at Stop sign.

Do you have casinos close by?

We have several top rated casinos within a short drive from Emerald Desert RV Resort: Morongo Casino, Resort & Spa, Agua Caliente Casino Resort & Spa, Fantasy Springs Resort Casino, Spotlight 29 Casino. For More Information Visit Our Coachella Valley Casinos Page

Do you offer rentals?

Yes, we offer beautifully appointed suites, 1 bedroom and 2 bedroom resort villas. Currently, we are renovating our villas to better fit the needs of our guests. Villas are available for daily, weekly, and monthly rental. Visit the villa Rental page for more information.

What is your cancellation policy? What is your reservation change policy?

To avoid cancellation fees, we encourage you to move your existing reservation, rather than canceling. This helps avoid any sort of nominal penalty. We understand that you may not be able to select future dates; and, unfortunately, our policy will be in effect and at a minimum a daily rate will be forfeited with the remainder of the deposit refunded to the credit card on file.

Three days or fewer reservation: 72 hours prior to arrival date = one day minimum charge. Less then 72 hours = forfeit payment. 4 Days or longer reservation: 31 days prior to arrival = one day minimum charge. 8-30 days prior to arrival = 50% of deposit forfeited.

Do you offer activities?

We have a number of great on-site activities happening regularly. Visit our events and attractions section to see everything we’ve got planned!.

Do you allow visitors?

Yes, we do. We do require that all visitors register with the office. We do make some exceptions with regard to a visiting “younger person” (under 18). To qualify for young person overnight visitation, a guest must be registered to stay a minimum of thirty-one (31) consecutive days. If visitors are overnight guests, or intend to use the common facilities, they are subject to visitor fees. All visitors (adult or child) must be accompanied by the paying guest at all times.

Parking Space?

Only one RV per site. All passenger vehicles must be parked at site or in designated guest parking areas, must be parked parallel to the RV and registered with the office. Limited overnight off-RV site parking is available for a fee. All illegally parked vehicles are subject to tow. The telephone number for local traffic is 760-836-1600.

Motorized Vehicles?

Proof of current registration on all vehicles is required. Resort speed limit is 5 mph. Please drive slow and safe.